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This outlines the framework for our services at Nutrition with Andri

This policy outlines the framework for services at Nutrition with Andri. Please talk with your Nutritional Therapist if there is anything you would like clarified. By booking an Initial consultation with Nutrition with Andri, you acknowledge, understand and agree to these terms.


Nutrition with Andri practices in accordance with the Association of Naturopathic Practitioners (ANP) and is Insured by Balens Specialist Insurance Brokers.


You will discuss and agree what support you want from your Nutritional Therapist / Coach in your first session and review the progress and focus of your work together as you go along.


Payment is required in advance of all appointments.


When your Nutritional Therapist / Coach books your Initial Consultation or confirms a programme for you, an invoice will be sent to you which is required to be paid in advance to secure your Initial Consultation appointment.

Instalment Payment Plans are available for the 3, 6 and 9 month programmes only.




You are required to pay for sessions that are missed or cancelled with less than 24hrs notice. A 100% cancellation charge applies if appointments are cancelled with less than 24hrs notice. Non-attendance of an appointment will also be charged in full.


If you do need to cancel an appointment please let your Nutritional Therapist / Coach know at the earliest convenience so we can reschedule your appointment. You can do this by emailing:


If a cancellation occurs that is instigated by Nutrition with Andri, and less than 24hrs notice is provided, a 50% fee reduction for your next appointment will apply.


If you no-show for your appointment you will be sent another invite to book a new session

which will be deducted from your package. Refunds and reschedule options will not be

offered for no-shows.


It is your responsibility to have a working internet connection for consultations conducted online via Google Meet, WhatsApp Video Conferencing or Zoom. Full consultation charges will apply for scheduled sessions that are unable to connect. There are no additional charges for phone consultations to a UK landline or mobile number.


Cancelling your Programme or appointment at least 7 days prior to your first appointment will trigger a full refund.



Information about you disclosed during your sessions or in the pre-consultation forms will be kept confidential. If your Nutritional Therapist or Coach has serious concerns about your safety, or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact in these circumstances.

Nutrition with Andri keeps a record of your name, contact details and dates and times of your appointments on a password-protected database. Nutrition with Andri is required to keep notes about the focus of your work and these are kept securely and are password protected.

Any reports produced by Nutrition with Andri to evaluate the service contain anonymised data and will not contain any identifying information of clients. Please refer to our Privacy Policy for further information.


Nutrition with Andri may suggest you see other registered therapists to support your goals. Information about your symptoms and condition will be discussed with other therapists so that we can provide you with a co-ordinated therapy plan. We will always ask for your informed consent to share information with the other registered therapists and ask if there is anything that you want to remain confidential.



If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritional Therapist or Coach, you may raise this by emailing who will support you in finding a resolution.



Our Nutritional Therapists and Coaches at Nutrition with Andri practice in accordance with the Association of Naturopathic Practitioners Code of Ethics.


Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards optimizing and maintaining health.


Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.


We will never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. We will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.




  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • Your Naturopathic nutritional programme and supplement plan will have a time frame and you should not continue with recommendations outside of this unless agreed by your NT.

  • NTs are not permitted to diagnose, or claim to treat, medical conditions.

  • Nutritional advice is not a substitute for professional medical advice and/or treatment.

  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

  • The methods your NT may use have a proven clinical foundation yet may not be recognised or accepted by standard (allopathic medicine).

  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary by referring you to other specialist consultants.




  • I am responsible for contacting my GP about any health concerns.

  • I give permission for you to contact my GP regarding any agreed aspects of my case.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

  • I understand that failure to follow sound nutritional, exercise and lifestyle programs could undermine any expected results.

  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

  • I understand that information submitted via this form and exchanged during consultations is kept in confidence and according to the Code of Ethics of The Association of Naturopathic Practitioners (ANP).



By working with Nutrition with Andri, you understand the above and agree that our professional relationship will be based on the above content of this Policy.

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